Shipping and Exchange Policy

Shipping, Payment, and Return Policy

At The Behruz Theory, we are committed to providing a seamless and luxurious shopping experience. Please review our detailed policies to ensure clarity and satisfaction during your purchase journey.

Payment Terms

Full Payment Upon Checkout

- Payment is required in full at the time of placing your order.
- We accept all major online payment methods to ensure a smooth and secure transaction process.

Shipping Policy

Shipping Timeline

- Standard Orders: Your order will be processed, dispatched, and delivered within 7-15 working days from the receipt of your payment.
- Custom & Couture Orders: Shipping timelines for bespoke creations may vary based on the complexity of the design. You will receive an estimated delivery date when you place your order.

Shipping Method

We partner with reliable couriers to ensure secure delivery. Tracking information will be provided once your order is dispatched.

Delivery Areas

We deliver across India. Please note that delivery times may vary depending on your location.

Return & Exchange Policy

We want you to have a delightful shopping experience at The Behruz Theory. However, as a policy, we do not accept returns or exchanges on any orders, whether domestic or international, unless the item received is damaged or defective.

Exceptions for Return or Exchange

You may be eligible for a return or exchange under the following circumstances:
- Damaged or Defective Merchandise: If the item you receive is damaged or defective upon delivery.
- Irreparable Technical Issues: Significant issues such as incorrect sizing, color mismatch, or other major technical flaws that cannot be rectified.

Steps to Request a Return or Exchange

1. Notify Us Immediately: Email us at care@thebehruztheory.com within 24 hours of receiving the product. Provide details of the issue along with images.
2. Return Authorization: Await our acknowledgment before returning the item. Unsolicited returns will not be accepted.
3. Condition of Return: Ensure that the product is unused and returned in its original packaging. Products returned without authorization or used will not be accepted.
4. Decision on Return: Once the item is received, we will review the return request within 2-3 business days. You will be notified of the outcome via email.

Refunds

- Refunds, if applicable, will be processed as store credit valid for 6 months from the date of issuance. Store credit can be used for future purchases on our website.

Order Cancellation Policy

- Once an order is confirmed, it cannot be canceled or altered.
- Payments made are final, and no refunds will be processed for cancellations.
- We urge customers to review their orders carefully before making a purchase.